Last updated: January 2026

This Privacy Policy explains how personal information is collected, used, stored, and protected by Denise Mokadsi (ABN 73 308 788 455), trading as FeelGood Coach, operating under the brand FeelGood Integrative Health (“we”, “us”, “our”).

We are committed to protecting your privacy and handling your personal information in a respectful and transparent way.

1. What Information We Collect

We may collect personal information including, but not limited to:

• Name, email address, phone number
• Billing and payment details
• Health and lifestyle information relevant to coaching or personal training
• Intake forms, questionnaires, and assessments
• Program participation and progress information
• Website usage data (via cookies and analytics)

We only collect information that is reasonably necessary to provide our services.

2. How We Collect Information

Personal information may be collected when you:

• Enquire about or purchase a service or program
• Complete an intake form, waiver, or questionnaire
• Book sessions or events
• Subscribe to emails or resources
• Access programs via Kajabi
• Communicate with us via email, forms, or social media

Some information may be collected automatically through website analytics and cookies.

3. How We Use Your Information

We use your personal information to:

• Deliver coaching, personal training, education, and programs
• Tailor services to your needs and goals
• Communicate with you about sessions, programs, or updates
• Process payments and manage accounts
• Improve our services and offerings
• Meet legal, accounting, or regulatory requirements

We do not sell or rent your personal information.

4. Health Information

Any health-related information you provide:

• Is collected only for coaching, education, and safety purposes
• Is handled with strict confidentiality
• Is not used for diagnosis or medical treatment

You provide this information voluntarily and acknowledge responsibility for your own health decisions.

5. Disclosure of Personal Information

We may disclose personal information:

• To trusted third-party service providers (e.g. Kajabi, payment processors, email platforms) strictly for service delivery
• Where required by law
• With your consent

Third-party providers are required to handle your information securely and in accordance with privacy obligations.

6. Online Platforms & Third Parties

We use third-party platforms including:

• Kajabi (website, programs, forms)
• Payment gateways (e.g. Stripe, PayPal)
• Email and communication tools

These platforms may store data on servers located outside Australia. By using our services, you consent to this.

7. Cookies & Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality
• Understand user behaviour
• Enhance user experience

You may disable cookies via your browser settings, noting that some website features may be affected.

8. Data Security

We take reasonable steps to protect your personal information from:

• Misuse, loss, or unauthorised access
• Modification or disclosure

This includes secure platforms, password protection, and limited access to sensitive information.

9. Access & Correction

You may request:

• Access to personal information we hold about you
• Correction of inaccurate or outdated information

Requests can be made by contacting us using the details below.

10. Retention of Information

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal, accounting, or compliance obligations

When no longer required, information is securely deleted or de-identified.

11. Marketing Communications

If you subscribe to our emails:

• You may receive updates, education, or offers
• You can unsubscribe at any time using the link provided in emails

We respect your communication preferences.

12. Changes to This Policy

This Privacy Policy may be updated from time to time.
The current version will always be available on our website.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Denise Mokadsi
Trading as FeelGood Coach
Operating under the brand FeelGood Integrative Health
Email: [email protected]